FAQ

What material are the earrings made from?

The earrings are handmade from polymer clay, carefully crafted for the best quality. All colours are hand-mixed using custom recipes and the clay is conditioned to ensure maximum durability. Each piece goes through shaping, post embedment, curing, sanding, and assembly before being lovingly packed and shipped to you.

Are the earrings heavy?

Not at all! One of the best features of polymer clay is its lightweight nature, so you won’t have to worry about sore ears. While the weight varies by size, no earring is heavier than 12g. Perfect for any occasion, whether it’s brunch, dancing, or jetting off to Copenhagen!

What do you mean by zero waste?

All waste from production is collected and recycled, ensuring no off-cuts or scraps end up in landfill. This recycled clay is transformed into unique, one-of-a-kind pieces, allowing for creative freedom with patterns and colour combinations. Each pair is super special meaning no design can be replicated. 

How do I look after my jewellery?

Please see care instructions here.

When can I expect my order?

Most of Kalei pieces are handmade to order in small batches to avoid overproduction and waste. Some colours and shapes are pre-made and can be dispatched the next day. If you're buying a gift and have a deadline, please get in touch, and I'll do my best to prioritise your order.

Do you offer anything special for gifts?

Yes! Simply mark your order as a gift at checkout, where you can add a personal gift note. The note will be handwritten on one of our special gift cards. All earrings are beautifully wrapped in tissue paper, complete with a gift note.

How will my order be packaged? 

 All of the handmade earrings come packaged in sustainable, fully-recyclable, materials.

What if I lose an earring?

Not to worry! A single earring replacement service is available. Simply send a photo of the remaining earring to kalei.orders@gmail.com, and assistance will be provided

Do you have any events where I can see your pieces in person?

Yes! Check this link for upcoming events. It’s a great chance to try on pieces, see what suits you, and skip the wait for online orders.

I'm a shop owner and I would love to stock your pieces. 

If you would like to stock Kalei in your store, please get in touch: kalei.orders@gmail.com.